We had a serious problem with moving a 9ft, 1,000lbs Steinway concert grand piano into a 34th floor apt of a modern midtown building. The original piano mover, a well-known one recommended by Steinway & Sons, claimed it could not be done because they were convinced the hallway leading to the apartment was too narrow. This meant we would have to give up the apartment! Enter Flat Rate Elite, the high-end unit of Flat Rate. They agreed it would be a tight squeeze, but Flat Rate Elite went the extra mile, built a full-size, 3d mock-up of the concert grand, and moved it through the building, the elevator, the hallway, and into the apartment without a hitch. So Flat Rate Elite got the job and saved the day. They took superb care in wrapping the piano, brought extra personnel to assist, and executed this challenging move to perfection
